I recently keynoted to an EMEA-wide gathering of Global Business Services (GBS) leaders. GBS can be considered the child of shared services and the grandchild of outsourcing. Outsourcing to a third-party was once very fashionable. What could be better that dumping your boring ‘non-critical’ functions onto a provider who conversely saw them as critical to […]

Of course, this assertion assumes you have one. For those with digitisation plans my assertion is likely baseless, though I would be concerned if that was the full extent of your digital endeavours. My aim in opening with this accusatory tone is to highlight some misunderstandings that are in danger of becoming ‘accepted wisdom’ in […]