CIO – Behave like a customer
CxOs will continue to ask the CIO to fix their laptops if they perceive the CIO as the person in charge of the people that fix laptops.
So the first step for the CIO is to appoint an IT manager to do the job of IT management.
And then to behave as if they were a customer of the IT department and not the head of it.
At the next board meeting The CIO should make a point of comenting on a problem she is having with her laptop and how the guys from IT were quick to get on the case thanks to the new IT manager.
The CIO can now get on with the job of digital leadership which of course is not the same as IT management.
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Is this true? Will the CIO be effective at setting it the vision without working in the trenches daily with the new technology? Will they get all their insight from magazines and blogs?
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Thanks for your comment Peter.
For me the key point is that they need to get out of the tech trench and focus on the business vision.
I would hope that they don’t totally rely on blogs and magazines for their insights!
But they would be unwise to ignore what is happening beyond the data centre walls.
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Fair point, thanks for clarifying!