Many organisations are process-oriented. Their service delivery is industrialised and whether it is a factory or an office the people are more often than not organic cogs. Such organisations are selling efficiency and ultimately are judged on cost. Of course as the market opens up to the wider world, the cost play becomes a race […]
These posts focus on the challenges leaders face in transforming their enterprise into a digital age organisation.
CxOs will continue to ask the CIO to fix their laptops if they perceive the CIO as the person in charge of the people that fix laptops. So the first step for the CIO is to appoint an IT manager to do the job of IT management. And then to behave as if they were […]
According to Harvard Business Review business and society are careering towards hyperspecialization. This is Adam Smith’s ‘division of labour’ taken to the extreme. I can see that as a possible evolution in work design, but it would need wondrous task design and impeccable task management. If it is successful then much of your organisation’s head […]
Earlier this week I was a guest keynote speaker at the Gartner Outsourcing and IT Services Summit. Given the market, I was amazed at the number of senior IT executives in attendance. My presentation, entitled ‘Does the IT Department have a Future?’, was well received. It could have gone either way as I chose to […]