A Renaissance CIO

Tom Gosnell, CIO, CUNA Mutual Group is another renaissance CIO. His Information Week article has very little talk about technology. His themes revolve around the internal and external ‘customers’. His IT function even has a mission statement "Helping our customers to be more successful." Their focus on financial products and services means that they are selling technology solutions. This provides a golden opportunity for the IT function to support the sales process.

Gosnell is living proof of how IT can truly deliver value to the business. As mentioned in my book he uses his unique pan-organisation perspective to help the business forge strategy. His view that CIOs must talk the talk of the customer is very refreshing.