CIO: Chaos and Innovation Officer

Entropy, the universe's tendency towards disorder, is something that organisations typically fight using smooth, predictable business processes, ideally automated by commoditised new technologies. Where we have to use humans we aim to shoehorn them into the process specification, thus reducing them to cogs in the machine. The IT function goes one better and erects a helpdesk to ensure there is a clear boundary between it and the rest of the organisation.

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