Hidden Costs in IT

It is interesting that organisations are willing to support treatments that keep staff in work (eg. flu jabs) but not in those that have no impact on absenteeism (eg hay fever). 

The Harvard Business School Publishing post Hay Fever and the Hidden Corporate Health Care Crisis  highlights that the costs of (what it refers to as) presenteeism are significant because of the associated poor productivity. In fact they are circa ten times the cost of absenteeism. A sobering thought.

Similarly the seemingly minor illness of technology jargon that afflicts many technologists when discussing IT issues with users is another minor ailment that is surely costing organisations inordinate sums. Investment in anti-histamine and anti-tech jargon treatments would appear to be the way forward.