If IT does not alter an outcome, its role is meaningless
I agree with his comments. The IT function is often too focused on the delivery of a system as opposed to the delivery of better circulation within the business. By circulation I mean data, information, knowledge and even wisdom. Great systems that don’t circulate what’s needed to the users when and where it is required are of no value. This is a critical issue in respect of corporate governance. And in a fast moving market any delays in market sensitive data arriving at the appropriate user could be business threatening. I get into this in a big way along with Cognos and other major players in my IT Value Stack book.