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  1. Jim Francis
    @

    Spot on! I would go as far as to say that while many CIOs, not to mention CEOs, don’t realize it, service, or more accurately, the customer experience is the single greatest determinant of a company’s success. After all, without customers you have no business being in business.
    By my way of thinking the primary role of the CIO is to make it easy for customers to do business with their organization and easy for the people in their organizations to do business with their customers.
    It’s all about service.

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