Legal
Privacy
We respect your privacy.
In the course of using this site, you may be asked to volunteer personal information. This information will enable us to improve your experience at this site.
This information will be held in strict confidence, and will not be shared with other organisations or persons without your permission.
Copyright
The contents of our website are protected by international copyright laws and other intellectual property rights. The owner of these rights is Auridian Consulting Limited, its affiliates or other third party licensors. All product and company names and logos mentioned in our website are the trademarks, service marks or trading names of their respective owners, including us. You may download material from our website for the sole purpose of placing an order with Auridian or using our website as a shopping resource. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website including but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so, for example in order to complete any test or questionnaire.
Registered Address
843 Finchley Road
London
NW11 8NA
Registration Number
Registered in England and Wales No. 3010447
Terms and Conditions
Please read these terms and conditions carefully. They contain important information about your rights and obligations. You can print out these terms and conditions by clicking on the print icon on your browser.
General
Introduction
1 Please read these terms and conditions carefully before using the website operated by Auridian Consulting Limited (‘Auridian,’ ‘our’, ‘we’ or ‘us’) (Company Number 3010447, VAT number 653391725). In particular, we draw your attention to the Liability section. By clicking on the ‘ Accept’ button at the bottom of our online shop order form you agree to be legally bound by these terms and conditions as they may be modified and posted on our website from time to time.
2 Without prejudice to the above, by using or accessing our website you agree to be legally bound by these terms and conditions of use as they apply to your use of or access to our website.
3 If you do not wish to be bound by these terms and conditions then you may not use our website.
Nature of our website
4 Our website is a place for you to select and order various courses and publications (the ‘Products’), which can be accessed via our site. Our website describes the Products in more detail.
5 Please note that our website is available only to individuals that can form legally binding contracts under applicable law. Although the contents of our website are aimed at users aged 18 and above, you must be over 18 years to purchase the Products, using the payment method displayed on our website. If you do not qualify, leave our website now.
Buying products on our website
Terms relating to credit cards only apply to online shop orders.
From time to time the online shop may be withdrawn from the website. Terms relating to online shop orders only apply when the online shop is available for use.
6 To order a product you will need to follow the ordering procedures set out in our online shop. Details of our prices for the Products, and the procedures for payment and delivery are displayed on our website. Note that from time to time the online shop may be unavailable. In which case you must order by making contact with us directly.
7 Any times or dates stated on our website for delivery are estimates only. Auridian will make all reasonable effort to deliver goods within the time specified, but does not accept liability for any failure to deliver within that time.
8 On submitting an order, once payment has been successful, you will receive a confirmation email, which also acts as a receipt of purchase. The price of any Product is the price in force at the date and time of your order. We may change the price of any Product before you place an order. We try to ensure that our prices displayed on our website are accurate but the price on your order will need to be validated by us as part of the acceptance procedure (see clause 12 below). We will inform you if a Product’s correct price is higher than that stated in your order and you may cancel the order and decide whether or not to order the product at the correct price. The prices are exclusive of delivery costs and applicable taxes.
9 Should you pay by credit card, you will be issued with an electronic invoice. Auridian does not store any card details as a third party payment service provider processes all payments.
10 Whilst the website currently offers alternative payment options, Auridian reserves the right to demand payment through a specific payment channel as a condition of doing business.
11 Orders placed that do not involve electronic payment at the time of ordering will be issued with an invoice subsequent to the order.
12 Auridian is entitled to refuse any order placed by you. If you have paid by credit card, we will refund you the payment if for whatever reason we do not wish to accept your order. We do not need to give a reason for order refusal.
13 Orders will be fulfilled by the date set out in the Invoice or, if neither the invoice nor the related web page does not contain such a date, within 30 days.
14 If relevant, if the Product you order is unavailable, we will notify you. We do not supply a substitute of an equivalent quality and price (‘Substitute Product’) without your prior consent.
15 You undertake that all details you provide to us for the purpose of purchasing goods or services which may be offered by us on our website will be correct.
Modifications to website
16 We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated to the contrary, any new features including new content, the sale of new Products and/or the release of new software tools or resources shall be subject to these terms and conditions.
17 Please note that although we try to ensure that the content of our website is accurate, it may contain typographical errors or other inaccuracies.
17.1 Given that this website is also a blog it will contain the blogger’s views and those of blog readers. These should not be taken as the basis for any action without ensuring that you have considered all related factors first. In any case we will not be held responsible for action taken based on content, whether sold or freely available on our website.
Information you provide to us
18 The following applies to any information you provide to us, for example during any registration or ordering process:
18.1 You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the services which are available through our website by us, our partners, successors (including the purchaser of the whole or part of our business), associates, sub-contractors or other third parties (together our ‘Partner Companies’). These Partner Companies may be located in countries outside the EEA that do not have laws to protect your information. Details of the companies and countries involved in your case will be provided on request. If you would like to request such information or review or modify any part of your personal information then you should e-mail us.
18.2 If you obtain or choose to buy Products through our website then we may collect information about your buying behaviour and if you send us personal correspondence such as e-mails or letters or post reviews or other messages on the bulletin boards or in the chat areas if any are set up in due course on the Site then we may collect this information into a file specific to you (together, the various purposes set out in this paragraph and in our privacy policy shall be known as ‘the Purposes’). All such information collected by us shall be referred to in these terms and conditions as ‘Personal Information’.
18.3 You must ensure that the Personal Information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details.
19 By accepting these terms and conditions, you agree to the processing and disclosure of the Personal Information for the purposes of the delivery of the related services. If you would like to review or modify any part of your Personal Information then you should e-mail us.
20 Our web site uses cookies for the duration of your visit to our site. This is often referred to as a session-only cookie. A cookie is a small file that is placed on the users computer. In the case of session-only cookies it is deleted at the end of your visit. The reason for the use of cookies is to keep track of the contents of your shopping basket as you move between products and in general to measure the popularity of our web pages. The cookie is deleted at the end of the session.
Applicability of online materials
21 Unless otherwise specified all content and materials published on our website are presented solely for your own use and must not be resold.
22 Our website is controlled and operated by us from our offices in England. Where content published on the website is supplied by third parties, you understand that we do not control or endorse such content in any way. All content which is offered by third parties that are not affiliated with or otherwise connected with us, is published in good faith but we do not (to the extent permitted by applicable law) accept responsibility for the accuracy or otherwise of such content (whether published on or offline) and the use of such content, except for content which relates directly to Products you purchase.
23 We have used our reasonable endeavours to ensure that our website complies with UK laws. However, we make no representations that the materials on our website are appropriate or available for use in locations outside the UK. Those who visit our website from other locations do so on their own initiative and are responsible for compliance with all applicable laws. If use of our website and/or viewing of it, or use of any material or content on our website or services, or products offered through our website are contrary to or infringe any applicable law in your jurisdiction(s), you are not authorised to view or use our website and you must exit immediately.
24 Auridian makes no representations and gives no warranties, express or implied that making the Products available in any particular jurisdiction outside the UK is permitted under any applicable non-UK laws or regulations. Accordingly, if making the Products or any part available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those Products are not offered for sale to you. You accept that if you are resident outside the UK, you must satisfy yourself that you are lawfully able to purchase the Products. Auridian accepts no liability, to the extent permitted by applicable law, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Products by persons in jurisdictions outside the UK or who are nominees of or trustees for citizens, residents or nationals of other countries.
Copyright
25 Click here to see associated terms.
Linked sites
26 Auridian makes no representations whatsoever about any other websites which you may access through our website or which may link to our website. When you access any other website you understand that it is independent from Auridian and that we have no control over the content or availability of that website. In addition, a link to any other website does not mean that Auridian endorses or accepts any responsibility for the content, or the use of, such a website and Auridian shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other website or resource. Any concerns regarding any external link should be directed to its website administrator or web master.
Availability of our website
27 We will try to make our website available but cannot guarantee that our website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other Internet connected device.
Liability
28 We promise that for any Product you purchase from our website:
- We have the right to sell the Product to you;
- The Product will correspond with the description we have given to you; and
- The Product will be of satisfactory quality; and
- Will be fit for any other purpose for which you have bought it and you notified Auridian of this purpose before purchase, and Auridian has not informed you that the product is not fit for that purpose;
29 Subject to this, however, Products are not sold as being fit for any particular application or for use under specific conditions, unless expressly agreed in writing. We also promise that any service we provide to you will be provided with reasonable skill and care.
30 We exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to any products (including without limitation the Products), our website or any information or service provided through our website.
31 We will do our best to ensure that all materials and information published on our website are accurate, but please note that all content, materials and information on our website are provided on an ‘as is’ basis and you assume total responsibility and risk for your use of our website and use of all information contained within it.
32 We accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business (whether direct or indirect) in each case, however caused, even if foreseeable. In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our website or its contents other than as a direct result of purchasing Products (which shall be subject to the exclusions and limitation of liability set out in these terms and conditions), we accept no liability for this loss or damage (except where we have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on the part of Auridian or our servants, agents or any other person or entity.
33 If we are liable to you for any reason, our liability will be limited to the amount paid by you for the Product concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence or for our fraudulent misrepresentation.
34 You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website and other websites we use to deliver our services. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.
35 The limitations and exclusions in this clause do not affect your non-excludable statutory rights and only apply to the extent permitted by applicable law.
Other General
13.1 We may assign, transfer, novate or subcontract any or all of our rights and obligations under these terms and conditions at any time.
36 13.2 We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. You must check the terms and conditions on the website regularly.
37 13.3 These terms and conditions together with the privacy policy, any order form and payment method instructions, if any, are the whole agreement between you and Auridian. You acknowledge that you have not entered into this agreement in reliance upon any statement, warranty or representation made by Auridian or any other person and you irrevocably and unconditionally waive any rights to claim damages and/or to rescind these terms and conditions by reason of any misrepresentation (other than a fraudulent misrepresentation) that is not contained in the terms and conditions, privacy policy, order form and payment method instructions.
38 If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other terms and conditions and shall be deemed to be deleted from them.
39 These terms and conditions and your use of our website are governed by English law and you submit to the non-exclusive jurisdiction of the English court.
40 Except in respect of a payment obligation, neither you nor Auridian will be held liable for any failure to perform any obligation to the other due to causes beyond your or Auridian’s respective reasonable control.
41 Failure or delay by either party enforcing an obligation or exercising a right under these terms and conditions does not constitute a waiver of that obligation or right.
42 Auridian is a registered company registered at Companies House, company number 3010447 and VAT number 653391725.
43 These terms and conditions do not confer any rights on any person or party (other than you and/or us) pursuant to the Contracts (Rights of Third Parties) Act 1999.
Notices
44 All notices shall be given:
- to us via our contact details.; or
- to you at either the e-mail or postal address you provide during any ordering process.
45 Notice will be deemed received when an e-mail is received in full (or else on the next business day if it is received on a weekend or a public holiday in the place of receipt) or 3 days after the date of posting.
Replacement
These terms and conditions replace all other terms and conditions previously applicable to the use of our website and/or sale of the Products.
In respect of purchases, please click on the ‘terms and conditions’ acceptance button in the order form prior to submitting the order.
Courses – Public courses
Booking courses
46 We provide a confirmation of course bookings in the form of joining instructions, when payment is made.
Cancellations
47 Where you wish to cancel a training course booked on line on our Site such cancellations must be in writing, not sent by email. It is your responsibility to confirm that Auridian has received the cancellation notification. Those received 10 days before the event will be refunded less an administrative charge, currently £25 per person.
48 No refund can be made on cancellations after the 10-day limit. However substitute delegates may attend.
Responsibility for Staff on Courses
49 You will be held liable if any employee of yours who comes on the course booked with us accidentally or otherwise, damages venue property. Should your employee act in an unprofessional or disruptive manner they will be asked to leave the course. There will be no refund, thus you must take care to ensure that your employees understand that they must behave professionally whilst attending our courses.
50 Where you book a course on our site Auridian reserves the right to change venue, cancel or postpone any training course. All monies received in respect of a cancelled course will be returned or credited. We will endeavour to give reasonable notice of adjustments. In the event that an adjustment is required, Auridian’s liability will not exceed refunding monies paid in respect of the adjusted course, in addition to the liability provisions in the Liability section.
Courses – On site
We also deliver our courses on our clients’ sites. The associated terns are detailed as part of the associated proposals.
Physical Products
51 Where you purchase as a consumer and goods or services are not specifically customised for you then under distance selling legislation for physical books only you may return any such Products you have purchased within 7 working days of delivery for any reason (including if you simply change your mind). To do so you must notify us in writing or other durable medium (including e-mail) within those 7 working days. You will then be entitled to a refund from Auridian, which will be paid as soon as possible, but in any event within 30 days. You must arrange for and pay the costs of returning the Products to Auridian – on request, we will collect the Products from you, but the cost of this will be charged to you and we may deduct this from the refund. While in your possession, you must keep any Products you intend to return to us in good condition. This right does not apply when you purchase in the course of a business, where you purchase Products to download electronically from us whether purchased as a consumer or not nor for training courses/services.
52 For physical products if:
- The Product delivered is not what you ordered (including any Substitute Products), or does not correspond with its description;
- The Product delivered is not of a satisfactory quality; or
- The Product is not fit for any other purpose for which you have bought it and you notified us of this purpose before purchase, and Auridian has not informed you that the Product is not fit for that purpose;
Auridian will, at its option, deliver to you a replacement Product or refund to you the price paid and your reasonable costs of returning the Products.
53 For physical products despatched to you delivery will be made to the address specified on the order by you and risk passes to you on delivery and title passes when we have been paid in full. Claims for damage or partial delivery or complete loss of consignment must be notified within thirty (30) days of the date of invoice.
Auridian Consulting Limited
Terms and Conditions
Version 7.0 July 2009