Less Tech, More Policies

Pui-Wing Tam reminds us that "…it’s not always about throwing more tech at a problem. Instead, companies also need to rely on better IT policies and tech training." (The complete post: Promoting Less Tech But More Tech Policies.)

Spot on piece.
The issue is that many CIOs believe they are judged on the delivery of IT
systems rather than enabling users to do their job better. In their opinion what
the users do on receipt of the system is their problem.

As an ex-developer I was
appalled at how little attention was given to userware. I suspect the problem is
that techies like technology as it is predictable. Users, with their analogue
spectrum of attitudes, moods and learning compliancy, will be far too
threatening for most digital-oriented technologists to
handle.