Self-healing talent
For those of us at the serious end of body building, there isn’t an option to buy bigger muscles. Growth comes from tearing the muscles you have through lifting weights and providing the conditions for healing to take place.
If we look at this from an organisational perspective the analogy isn’t so useful in that you can buy in ‘muscle’. However this is an expensive way to grow. Wouldn’t it be better to grow the muscle you already have?
To do this you need to encourage your people to fail. By that I don’t mean inserting malware onto their smartphone, upping their workload to breaking point or spreading malicious rumours. By encouraging staff to take risks on behalf of the organisation without fear of failure and recrimination you are in effect building your talent muscle.
Increasingly professional people recognise the importance of maintaining their brand so you can be sure in any case they will respond swiftly to failure in order to minimise long term damage.
The key skill of 21st Century organisations is to acquire self-healing talent and provide an environment where they can take risks on behalf of your customers and be rewarded for trying as well as succeeding.