The service spectrum runs from wow (eg. luxury hotel) to ow (eg. IT help desk). Why do the two differ? One group sees the link between their business success and service (aligned KPIs). The other doesn’t. One group is emotionally intelligent. The other makes no allowance for where their customer is coming from. One group […]
Definitions of autism include: An abnormal absorption with the self; marked by communication disorders and short attention span and an inability to treat others as people (Princeton). A diagnosis of abnormal self-absorption, observable in early childhood, characterised by lack of response to other humans and by limited ability or disinclination to communicate (Wiktionary). This is […]