Some while back, I was involved in the Financial Times Innovate event in London. A recurring theme was the notion that data is the new currency of the digital economy. This raises some questions: Who actually owns the currency? How will it be monetised? What impact does this have for enterprises and governments? We all […]
In my FT column I recently wrote a piece on how some of the major online players are plummeting to new depths in respect of customer service. Click here to read my FT piece. What do you think?
You might like to check out my recent Financial Times piece that suggests the following unwritten agreement between the CIO and the board is removed from the CIO's terms of employment: “We hereby agree to give you a boardroom title without commensurate status on the basis that we make no attempt to govern your actions beyond making […]