There is a lot of attention today on the plethora of user devices entering the workplace. CIOs are at best coping with the onslaught. But a focus on BYOD is not dissimilar to a focus on thunder when it is the lightening that one should worry about. Byod is merely a symptom of the transition […]
I am encountering many IT leaders who are concerned that they cannot reconcile the need to support every new user device that hits the market. This most likely reflects the world they grew up in, whereby users were spoon-fed and developed the lazy habit of seeking help rather than opening the user manual or just […]
I recently attended an interesting event in Berlin to commemorate the momentous falling of the Wall in 1989. Speakers from a variety of arenas speedily conveyed how they were 'knocking down' walls in respect of science, art, poverty and industry. It occurred to me that there are a couple of rather large walls to be knocked […]
There is a chain that runs from technology and people suppliers through the Procurement and HR functions respectively. It continues into the IT department and via the users to your organisation’s market. Thus there are a number of actors involved in this IT value chain. They include: External recruiters. Business development staff of the IT […]
Imagine two people. One is not particularly educated. One is highly educated but not strong on emotional intelligence. Imagine these two people have been forced to live with each other.Outcomes from such a coupling might include: One accusing the other of arrogance. One accusing the other of being ignorant. An inability to pull together if […]
If so then stop it. Well stop it at least until you have successfully inspired your own staff to buy into your IT department vision. Eventually this will lead to happy and trusting users. Users who are inclined to find out what new technologies can do for the organisation beyond process automation. Better to create […]
The usual business model is to create demand (aka customer relationship management) and then fulfil the associated order (supply chain management). Both are needed. And it is increasingly common for elements of either or both to be outsourced to a third party. Outsourced elements tend to be of lower relative value to the organisation, but […]